Aluleth Support Pro – Helpdesk, AI Chat Assistant and Live Chat for WordPress

Changelog:

Aluleth Support Pro 0.7.5
* Translations: in the complete copy, the included Aluleth Support loads its translations (text domain aluleth-support) from wp-content/languages/plugins/ and from the plugin's free/languages/ folder, its block editor translations too, before its pages and help articles are set up. Translation templates updated. How to translate: see the FAQ.

Version 0.7.4
* Complete plugin: Aluleth Support 0.1.11 is included, nothing else to install. If the free Aluleth Support plugin is already on the site, it is used as before and its tickets stay.
* Includes Aluleth Support 0.1.11: attachments stored so that no web server can send them (Nginx too), AI limits that hold under load, one ticket per double click, failed saves reported, atomic limits and counters, privacy tools by account too.
* AI in tickets: the reply draft uses orders made with the ticket's address only once that address is proven (the link of our email was opened, or the team made the ticket); a signed-in customer brings the orders of their account only.
* Email check in the chat: every code try and the tries per address are counted atomically before the code is compared, so guesses sent at the same moment can not go past the limits.
* Email to ticket: an email that could not be saved is never lost (the email service is asked to send it again, a mailbox email stays unread for the next check), and "Check now" says how many could not be made into tickets. One run and one email at a time under atomic locks.
* Merging runs one at a time; ticket data (merges, waiting rules, summaries, purchase results) is written only if nobody changed it meanwhile, so changes made at the same moment are all kept.
* Waiting rules mark a ticket before acting, so a run that stops halfway or two runs never send an email or alert twice; round-robin assignment gives two tickets arriving together to two people.
* Team alerts: at most 20 live chat alerts in 10 minutes for the site; answer and rating alerts claimed once.
* Purchase checks: when Envato does not answer, it is not asked again for 2 minutes, and at most 20 requests an hour are let in unchecked.
* "Allow one more site" adds one site even when the form is sent twice. Limits on keys and download links sent by email, and on AI requests of the team, are counted atomically.
* The secret addresses for email services are shown to and changed by site administrators only. Mailboxes: the address checked as public is the one connected to (IPv6 included), on ports 993 or 143.
* The list of received emails is covered by the personal data export and erase tools.
* Needs Aluleth Support 0.1.11. No longer needs the PHP mbstring extension; declared compatible with WooCommerce High-Performance Order Storage.

Version 0.7.3
* Fix: turning the plugin off on a single site (not a network) stopped with a fatal error.

Version 0.7.2
* Tickets imported from Fluent Support, SupportCandy or Awesome Support (Aluleth Support 0.1.9) keep their tags.
* Waiting rules leave imported tickets alone until something new happens in them, so old waits never close or flag them.

Version 0.7.1
* Tickets opened from an Aluleth Forms form (Aluleth Support 0.1.7) get the tags chosen in the form's integration.

Version 0.7.0
* FluentCart licences beside each ticket (free a site, allow one more site) and in the chat after the email check (free a site, email the licence keys).
* Purchase checks per product: WooCommerce and FluentCart orders and licences, Envato purchase codes; result beside each ticket, tags, licence key or purchase code in the request form, requests only from buyers if you want.
* Needs Aluleth Support 0.1.6.

Version 0.6.0
* Reports: tickets, first reply, goal, time to solve, ratings, the assistant and the live chat, charts, the team, top tags, CSV export.
* Team alerts in Slack, Discord and Telegram: new ticket, customer answer, waiting rule, visitor waiting in the live chat, low rating.
* Needs Aluleth Support 0.1.5.

Version 0.5.0
* Tags, custom fields (request form and team), rules when a ticket arrives (person, in turn, least busy, priority, product, tags) and when it waits (escalate, email, close), merge requests, "someone is on it" on the ticket screen. Needs Aluleth Support 0.1.4.

Version 0.4.0
* Email to ticket: email services (SendGrid, Mailgun, Postmark, Brevo, raw email) and IMAP mailboxes, answers by email with a signed code, attachments, loop and auto-reply protection, recent emails list. Needs Aluleth Support 0.1.3.

Version 0.3.0
* Live chat with the team: available team members, waiting queue, take-over of chats with the assistant, hand-over, end with a ticket. Needs Aluleth Support 0.1.2.

Version 0.2.0
* AI in tickets: reply drafts, rewriting and translation, summaries, help article drafts from solved tickets.

Version 0.1.1
* Licence and one-click updates linked to the Aluleth Market product.

Version 0.1.0
* First version: email check in the chat, the assistant with the customer's orders, downloads and membership, "Send me my download links", store data and "Resend download links" beside tickets.