Answer your visitors’ questions automatically, using your own site’s content. AI Customer Support Chatbot indexes your pages, posts and WooCommerce products, then uses them to answer questions in real time — with prices and stock read straight from your catalogue. When it cannot answer, it offers to hand the visitor to a human and captures the lead.

You bring your own API key

There is no per-message fee to us and no usage cap of our own. You connect your own AI provider account, so you keep control of the costs and the terms. Google’s Gemini free tier covers most small sites at no cost.

What it does

• Answers from your content, not from general knowledge. Replies are grounded in the passages retrieved from your own site, so the bot describes your products and your policies rather than inventing plausible ones.
• Knows your shop. WooCommerce products are indexed with their price and stock status, so “how much is it?” and “is it available?” get real answers.
• Captures leads. When the site has no answer, the bot offers to pass the question to a human and stores the visitor’s details in a dedicated table, with an email to the site admin.
• Remembers the conversation. Follow-up questions keep the context of the previous turns, so “and how much does that cost?” works.
• Replies in the visitor’s language.
• Renders properly. Lists, headings, code and links come through as formatted text, not raw markdown.
• Keeps your keys safe. API keys are stored with authenticated AES-256 encryption derived from your site salts, and are never rendered back into the settings form.
• Protects your quota. A per-visitor rate limit is applied before any request reaches your provider, and is tunable with a filter.

Free and PRO

Without a licence the plugin is fully functional on Google Gemini. A PRO licence unlocks three more providers:

• OpenAI (GPT-4o mini)
• Anthropic Claude
• Groq (Llama 3.3 70B)

There is one download either way. Entering your purchase code unlocks the extra providers in place — nothing to re-install, nothing to re-configure.

Getting started

1. Install and activate the plugin.
2. Paste a Google Gemini API key under AI Chatbot → API & widget settings. A free key takes about a minute to create at Google AI Studio.
3. Click Scan & index site content now.
4. Open your site — the chat bubble is in the bottom-right corner.

Re-run the indexer after you publish or edit content.

Requirements

• WordPress 6.1 or newer
• PHP 7.4 or newer
• An API key from one of the supported providers
• WooCommerce is optional — product indexing switches on automatically when it is present

Third-party services

Answering a question means sending it to the AI provider you configure, together with the passages retrieved from your site, your site name and the recent turns of that conversation. Visitor names, email addresses, IP addresses and anything typed into the lead form are not sent — those stay on your site. Choose a provider whose terms you are willing to accept on your visitors’ behalf, and mention the service in your own privacy policy.

The plugin also contacts WPBay to validate your licence and check for updates.

Good to know

• Retrieval matches by keyword, so a question and the page answering it should be in the same language. On a site whose content is in your visitors’ language this is not a constraint. When nothing matches, the bot says so plainly and offers a human rather than guessing.
• Google’s free Gemini tier allows 20 requests per minute for the whole site. Busy sites should use a paid tier or tune the rate limit.