Products accepted to the WPBay Marketplace are intended to work without seller support. Reviewers check each file for quality standards and thorough description so buyers do not need to contact the seller to make the file work. While we encourage sellers to provide free support, sellers are not required to do so. This allows the marketplaces to keep item prices low, as otherwise the cost of a file would need to cover the time of the seller to offer free support after sale. If you have purchased an item and it does not work as described or is faulty, please contact support and tell them which file you purchased and exactly what the problem has been with the item. The item will be investigated, and if it is found to be faulty or not working as described it will either be fixed or a refund will be offered.