If a seller stops providing support for a product listed on WPBay, the availability of customer assistance may be affected depending on the product’s support terms and the specific circumstances surrounding the seller’s inactivity.

Sellers are responsible for maintaining support for their products during the period defined in the product’s license or subscription plan. Products that include support as part of the purchase must clearly state the support duration and any renewal requirements. If the seller fails to respond to support requests during this period, customers are encouraged to initiate a support ticket through the WPBay platform.

When a seller becomes unresponsive, WPBay will make a reasonable effort to contact the seller and address the situation. In some cases, this may involve temporarily disabling product sales or placing a notice on the product page to inform new buyers of the current status. Customers with active subscriptions or licenses may be eligible for limited platform-level assistance, including refund review or technical advice where applicable.

It is important to note that WPBay does not guarantee indefinite support for any product. Support availability is dependent on the seller’s ongoing participation and commitment. Products sold without included support, or where the support period has expired, are not entitled to further assistance unless otherwise stated by the seller.

If a seller permanently discontinues support or withdraws the product from WPBay, the product files and license will remain accessible to customers who purchased it while it was active, unless the product is found to be in violation of WPBay policies. However, in such cases, ongoing updates, bug fixes, and customer support will no longer be provided.

Customers are advised to review the support policy listed on each product page prior to purchase and to download the latest available version of the product while their license is active. For unresolved issues or disputes regarding abandoned support, customers may contact WPBay support for further review.