Welcome! We’re changing the way you Buy & Sell Digital goods.
Become part of something bigger!
By creating your new WPBay Marketplace account you have now become part of something that has never been done before.
As a buyer, you will finally be able to browse curated products built by the most talented developers and have the ability to purchase and download all with just one-click.
As a seller, you will be releasing your products into a large network of WordPress users. This will guarantee success of your business.
If you’re here — get ready to change the world.
Bringing together a world class checkout & marketplace technology.
Browse. Purchase + Download + Install. Enjoy.
We’re removing the fear out of buying obscure plugins or themes. All products on WPBay are professionally tested and quality checked. To us, technology is just a means to an end and why not build something is as simple and easy to use for everyone.
With our one-click marketplace technology we’re enabling everyone from novice users to small business owners to experienced developers get what they need easier and faster.
Release your Product to Millions. Make Millions. No, seriously.
Our Target: Become The World’s Largest WordPress Plugin and Theme Marketplace.
Within our network, we are on a path to create a community of millions of subscribers looking for products and solutions to help grow their business.
If you would like to become a seller on WPBay, you can read through our seller guide here or simple click “Sell On WPBay” and you can start adding your products today!
Have Questions? We have answers!
Whether you’re a potential buyer for items such as popular WordPress themes, a seller looking to make some money or an affiliate ready to promote the marketplace we’re sure you’ve got a few question. We have assembled a list of our most commonly asked questions. The list will continually evolve as we encounter new questions. Check back frequently…
General Questions
What is the WPBay Marketplace?
In short, we are the easiest one-click marketplace. With our world class marketplace technology we’re removing the fear out of buying and installing web apps and services. With our one-click marketplace technology we’re enabling everyone from novice users to small business owners to experienced developers get what they need easier and faster.
Is it FREE to join?
Of course! Feel free to create a new account and browse the marketplace products!
How do I Create an Account?
To get started whether you’re a buyer, seller or affiliate you create a new account. Once inside your account center, you will see the different sections inside there. Sellers & Affiliates can activate those sections inside their accounts by the click of a button.
Where do I get Support?
For all general support related questions related to your account, purchase questions or site issues please contact our support team through our support center. For any support related to products purchased please use the item support page and post a ticket to the product’s developer. Once you post an issue it will notify the seller of your issue and can assist you further. Please note, if the seller is not responsive after waiting 24 hours please notify our support team so we can resolve your issues.
Who is behind the WPBay Marketplace?
The WPBay team is based out of Cluj-Napoca, Romania. The WPBay Marketplace brings the products together with the one-click download and install functionality to deliver the best experience for our buyers and one central distribution center for our sellers.
How do I report fraud or spam?
If you suspect a seller is listing products created by someone else or if your being spammed through your messaging system, please contact support so we can help.
Buyer / Pre-Sale Questions
What type of Products can I Purchase?
We plan to offer a wide variety of free and premium products. We offer a wide variety of themes, plugins to boost the productivity of your website!
How do Products get Approved for the Marketplace?
Before an item is listed on the marketplace they must pass through our rigorous review process. Each item goes through our review team where we look to make sure the item meets all of our credentials before being approved.
What payment methods do you accept?
We accept PayPal and you can also use any major credit card via Stripe.
How do I get Support for these Products?
If you need support for a specific product go to the specific item page and post a new issue within the support forums section for that item. For general support checkout our contact page to see the various ways to get in touch with us.
How do I get a Refund?
Digital Goods
A majority of items purchased from WPBay Marketplace are non-tangible, digital goods and there can be cases when refunds for your purchases are accepted and granted. If you have purchased an item and you feel it is not functioning as advertised, please send us a support ticket and explain the issue in detail. Also, be sure to name the item you’re having issues with. From there, we’ll have a review process to determine if the item is not delivered as promised. If we find the item is not working, functioning or is corrupt, it will be fixed or a refund will be given. If the item has not been set up properly by following the help file, refunds will be subject to the WPBay staff’s discretion. Any purchase older than 90 days will not be refunded.
If you’re having troubles getting your item to function properly, you can ask for help from the seller directly and get the fixes you need. You can do this by going to the item page on the marketplace and clicking the “Support Forum” tab found under the preview image. This is where you leave your question for the seller. We do ask that you provide them with 48 hours to respond due to a possible time difference.
Services
Each service is done by a member of the WPBay staff and takes anywhere from 3 to 5 business days to complete depending on the service purchased.
Seller Questions
When and how do I get paid?
As you make sales your commission balance will increase and you can request a withdrawal to get paid. Go into your account center and request a withdrawal. You must have a minimum balance of $50. You will enter your PayPal email address and the amount you would like to get paid. We process withdrawal requests on PayPal or Skrill.
What are the commission rates?
For more information on the commission rates take a look in the Seller FAQ.
Do I provide support for my items?
You can opt in or opt out of providing support for your items. If you opt in, yes, you are responsible for providing support for your own items (for which customer support is activated). If support is required for the Marketplace part of the transactions, WPBay will provide that support.
How are Exchanges Handled?
Our support team may at times exchange one item for another when a customer expresses dissatisfaction in an item. Our support teams investigates each issue and only offers exchanges when necessary. When this occurs, the transaction would show as a refunded item for the original seller and a new sale for the new seller.
How are Refunds handled?
The WPBay Support team makes every effort to avoid refunds but at times a refund may be necessary and can be applied at our discretion. This can also happen when a dissatisfied user disputes the charge with PayPal, causing PayPal to relinquish the funds. When a refund occurs your total Seller balance will see a reduction in the amount of the refund. You can also see refund details on your Vendor Dashboard.