Effective Date: 11.04.2025
Contact Email: [email protected]

At WPBay, we aim to create a fair and trustworthy marketplace for both developers and customers. However, from time to time, disagreements may arise over purchases, support, or product expectations. This page outlines how we handle disputes, what you can expect from us, and how you can try to resolve issues fairly and constructively.

1. Start With Direct Communication

In most cases, the fastest and most effective way to resolve an issue is to contact the other party directly:

• Buyers: If you’re unhappy with a product you purchased, we recommend contacting the developer first via their support channel listed on the product page.
• Sellers: If a customer has misunderstood how your product works or is requesting a refund outside your terms, a respectful message can go a long way.

WPBay encourages open, respectful dialogue between users. Most issues are resolved this way without our involvement.

2. When to Escalate to WPBay

If you’re unable to reach a resolution directly, you can submit a dispute to the WPBay team. We can step in when:

• A buyer believes they received a broken or misleading product.
• A seller has been threatened, harassed, or extorted for a refund or review.
• A product is removed or disabled and the seller disputes the reason.
• A chargeback or fraud claim has been filed and both parties need help understanding next steps.

To open a formal dispute, contact us at [email protected] with:

• Your WPBay account email
• The order number or product page link
• A detailed explanation of the issue
• Any communication you’ve had with the other party

3. How WPBay Handles Disputes

When we step in, here’s what you can expect:

• We’ll review both sides of the issue, including order records, messages, and product files.
• We may contact both buyer and seller for clarification or additional information.
• We aim to respond within 3-5 business days, depending on complexity.

Our goal is to ensure fairness, not to act as a legal authority. In some cases, we may issue a refund, mediate a compromise, or leave the matter between the parties if it falls outside our scope.

4. Refund-Related Disputes

WPBay sellers may offer refunds at their discretion. Buyers can request a refund if:

• The item is broken or non-functional
• It differs significantly from the product description
• There was an accidental double-purchase

Refunds are not typically granted for:

• Change of mind
• Incompatibility with your tech stack (unless clearly misrepresented)
• Lack of features that weren’’’t promised
• Downloaded products that work as described

Each refund case is reviewed individually.

5. Chargebacks and Fraudulent Claims

If you initiate a chargeback with your payment provider:

• WPBay will immediately suspend access to the product
• We will reach out to clarify the situation
• If the chargeback is found to be unfounded, we may permanently suspend your WPBay account

Please reach out to us before filing a chargeback – most issues can be resolved quickly.

6. Respectful Communication is Required

We have a zero-tolerance policy for:

• Abusive or threatening messages
• Discrimination or hate speech
• False claims intended to harm a developer’s reputation

Such behavior may result in a warning, account suspension, or permanent ban.

7. WPBay’s Role and Limitations

WPBay acts as a marketplace facilitator, not a legal authority. We:

• Do not make legal rulings
• Do not force refunds beyond our policies
• Do not guarantee the outcome of disputes

But we do commit to fair, neutral, and timely handling of issues submitted in good faith.

8. Need Help?

If you’re dealing with a dispute or just want to ask a question before things escalate, feel free to contact our support team at [email protected].

We’re here to help – fairly, transparently, and respectfully.

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