Managing) refunds effectively is crucial for maintaining trust and satisfaction within the WPBay marketplace. This guide outlines the process for vendors to handle refund requests seamlessly.

Refund Process Overview

WPBay’s refund system allows vendors to:

• Refund one or more products from a single order.
• Process full order refunds.
• Handle refunds for sub-orders.
• Include shipping charges and taxes in refunds, if applicable.
• Process refunds manually or directly through supported payment gateways.

Refund Calculations

Refunds impact both the vendor’s revenue and WPBay’s commission. Here’s how calculations are adjusted:

1. Without Shipping and Tax:
   • Example: For a $100 order with a 10% commission rate, WPBay earns $10, and the vendor receives $90. If a $40 refund is processed, the new order total is $60. WPBay’s revised commission is $6 (10% of $60), and the vendor’s adjusted earnings are $54.
2. With Shipping and Tax:
   • Example: For a $120 order ($100 product price + $20 shipping) with a 10% commission rate, WPBay earns $10, and the vendor receives $110. If a $40 refund (including $10 shipping) is processed, the new order total is $80. WPBay’s revised commission is $7 (10% of $70, excluding shipping), and the vendor’s adjusted earnings are $73.

Initiating a Refund Request

Step 1: Customer-Vendor Communication

Customers should first contact vendors to discuss refund eligibility, providing the order number and details of the items in question.

Step 2: Submitting a Refund Request

If a refund is agreed upon:

1. Navigate to the Vendor Dashboard and select “Orders.”
2. Choose the relevant order and click “Request Refund.”
3. Specify the quantity, total amount, refund amount, and reason for the refund.
4. Optionally, change the order status to “Refunded.”
5. Add any pertinent notes for reference.
6. Click “Submit Refund Request.”

Processing Refunds by WPBay

Step 1: Review and Verification

WPBay staff will review newly created refund requests and approve them.

Step 2: Confirming Refund Status

For partially refunded orders, the status remains “Completed.” Fully refunded orders are marked as “Refunded.”

Vendor Notification of Refund Completion

Vendors can monitor the status of their refund requests by:

1. Navigating to the Vendor Dashboard.
2. Selecting the specific order.
3. Reviewing the order status updates.

Partially refunded orders will display a “Completed” status, while fully refunded orders will show as “Refunded.”

Handling Erroneous Refund Requests

If a vendor submits a refund request by mistake:

• Contact WPBay support to cancel the refund request, using: [email protected]

Preventing Duplicate Refund Requests

To avoid multiple refund requests for the same order:

• WPBay’s system permits only one active refund request per order at a time. This ensures that vendors cannot submit additional requests until the current one is resolved.

By adhering to this structured refund process, WPBay ensures a transparent and efficient experience for both vendors and customers.