Bookings List & Calendar
Everything in one place
All bookings
Bookings > All bookings shows today's count, the next 7 days, requests awaiting approval and unpaid bookings at the top. Below, filter by status, product, staff member and dates, search by name, email or booking number, and use bulk actions to approve, confirm, complete, cancel or delete. Export CSV downloads the current filtered list.
A single booking
Click a booking to see everything about it, with links to its orders. From here you can:
- Approve, decline, cancel, resend the confirmation, or delete. Deleting cancels the booking first, without emailing the customer, so its unpaid order and any balance invoice can no longer be paid
- Change the status or staff member, add a phone number and private notes. A new staff member, or setting a cancelled booking back to an active status, is only saved if that time is still free; tick Allow double booking to save it anyway (this is noted on the booking)
- Move to a new date or time using the same calendar customers use. Tick Ignore availability rules to allow a double booking or a closed day.
Calendar
Bookings > Calendar shows bookings by month, week or day, coloured by staff member. Filter by product or staff, and click any booking to open it. Unpaid bookings and requests are striped so they stand out.
Booking statuses
| Status | Meaning |
|---|---|
| Awaiting approval | A request you haven't approved yet |
| Unpaid | The order is waiting for payment |
| Confirmed | Confirmed without payment (e.g. taken by phone) |
| Deposit paid | The deposit is paid and the balance is due |
| Paid | Fully paid |
| Complete | The booking has finished (set automatically) |
| Cancelled | The time is free again |
Trashing or deleting an order cancels its bookings without emailing the customer. Restoring an order from the trash takes its times back if they are still free.
Need Help?
If you have questions or need assistance, check out our Troubleshooting Guide or FAQ, or contact us through the item's support tab.