Approvals, Cancelling & Rescheduling
Stay in control of your diary
Requires approval
Tick Requires approval on a product and the button changes to Request booking. At checkout the only option is Request booking - nothing is charged. The time is held, the customer gets a "request received" email, and you get an email with a link to approve or decline.
- Approve - the customer is emailed a Pay now link. Once paid, the booking is confirmed.
- Decline - the booking and its order are cancelled and the time is freed.
A request that is not answered before its start time is declined automatically, so it stops holding the time, and the customer is told.
Customer cancellations
With Customers can cancel on, customers can cancel from My Account up to the number of hours you set before the booking. Unpaid orders are cancelled automatically. For paid bookings, a note is added to the order so you can refund from WooCommerce in line with your policy.
Customer rescheduling
With Customers can reschedule on, customers can move a booking to another free time up to your limit. The length, people and staff stay the same. If the new time would cost more (e.g. moving to a weekend), they're asked to contact you instead. Everyone is emailed the new details with an updated calendar invite.
Need Help?
If you have questions or need assistance, check out our Troubleshooting Guide or FAQ, or contact us through the item's support tab.