Troubleshooting
Common questions when setting up
The Picker Doesn't Appear
- The cart must need shipping. Virtual and downloadable-only carts don't ask for a time.
- Check the chosen shipping method isn't set to No time in Settings > Shipping methods.
- Check Delivery times or Collection times is ticked under Settings > Offer.
- On the Checkout block, the picker is inside the shipping options block. If you removed that block, add it back in the editor.
"No Times Available"
- Are there slots of that type on those days of the week?
- Is a delivery slot limited to zones that don't include the customer's address?
- Are minimum notice, the same-day cut-off, preparation days or closed dates hiding every slot?
- Are the slots full? Check Delivery Slots > Schedule.
Times Are an Hour Out
Slots use the time zone in Settings > General > Timezone. Choose a city (for example London) rather than a UTC offset so clock changes are handled.