FAQ

Questions

Does it work with the Checkout block and the classic checkout?

Yes, both. The picker appears automatically on each.

Can customers choose just a date, without a time?

Make one slot that covers the whole day, for example 9am to 6pm. Customers then choose a day.

Can two customers book the last place?

No. The time is checked and reserved in one locked step when the order is placed, on both checkouts and on the Pay for order page.

What if a customer doesn't pay?

The time is held for the hours you set (default 24) and then released. If they pay later, they get the time back if it is still free.

Can I charge more for some times?

Yes. Give the slot a fee. It is added to the cart as "Delivery time fee" or "Collection time fee".

Can I take an order into a full slot?

Yes. On the order screen, change the time and tick "Allow even if full, closed or too soon".

Does it support HPOS?

Yes. It is compatible with High-Performance Order Storage and the older order storage.

Does it work with block themes?

Yes, and with classic themes.

Does it support several pickup locations with different times?

Collection slots are shared by all pickup locations.

What happens to the time when I partly refund an order?

Nothing - a partial refund keeps the order and its time. A full refund (order status Refunded) releases the time.

What if a late-payment alert email does not arrive?

The order is still marked Over capacity in the schedule day view and has an order note, both saved before the email is sent, so you can find it either way.

What does "Not saved - action needed" mean?

The order is paid, but its time could not be saved (for example a database error), so it is not holding a place and is not on the schedule. It is tried again every hour. Open the order and tick Save this time again, or choose a new time, then click Update.