Customer Lookup
Check and manage any customer's restrictions
Finding a Customer
Go to YetiAware > Customer Lookup and search by username, email address or user ID. Suggestions appear as you type (after 2 characters) - pick one and click Search.
What You'll See
| Section | Contents |
|---|---|
| Current Status | Any active cooling-off or self-exclusion, and when it ends |
| Spend Limits | Daily, weekly and monthly limits and their status (active, pending_confirmation or pending_delay) |
| Break History | Their last 10 cooling-off and self-exclusion periods |
| Audit Log | Their last 30 actions, including who performed each one |
Ending a Restriction
If a customer has an active restriction, you'll see an End Restriction Now button.
- Enter a reason - this is required
- Click End Restriction Now and confirm
- The restriction ends immediately, the action is recorded in the audit log against your admin account, and the customer is emailed with the reason
Use With Care
Ending a customer's restriction early undermines its purpose. Keep it for genuine cases - such as a restriction started by mistake, or lifting a permanent self-exclusion after a proper review - and record a clear reason.
Need Help?
If you have questions or need assistance, check out our Troubleshooting Guide or FAQ.