Troubleshooting

Save appears to keep running

  1. Enter a name before saving or publishing. Preview can open without a name.
  2. Keep the editor open until it reports that the slider was saved or published.
  3. If an error appears, copy its full text. Reload the editor to refresh the WordPress security check, then reapply and save any changes that were not saved. Reloading discards unsaved edits.
  4. If the editor does not receive confirmation, check the connection, reload, and try again from Slider Evolution → All sliders → Edit slider.

Preview is blank or fails to open

Save the slider first and check that it appears in All sliders. If save or editor preview fails, copy the error message; an expired security check requires reloading the editor. Then use the row's Preview slider action. Allow pop-ups for the site if the browser blocks a new tab. Close preview with its on-page close button to return to the editor or list that opened it.

Effect or pagination change was not kept

Effect and pagination changes are not auto-saved. Select the desired option, press Save slides, and wait for the success status. Reopen the slider and verify the chosen value. The transition effect applies between slides throughout the slider; layer entrance animations are separate controls on each layer.

Slider does not appear on the site

Confirm that the slider is published and that the block or shortcode uses its numeric slider ID, for example [ordrivo_slider id="123"]. The frontend intentionally displays no output for drafts or empty sliders.

Slider appears without styling or controls

Check that frontend/slider.css, the selected theme's themes/<theme>/style.css, and frontend/slider.js load successfully. Clear page, CDN, and asset-optimization caches.

Autoplay or navigation

Check Autoplay and Slide interval. The slider can pause on hover or focus when those options are enabled. Keyboard arrows and touch swipe navigate slides. Reduced-motion preferences may suppress animated movement.

Right-to-left direction

Set the content language to ar, he, fa, or ur. The wrapper should use dir="rtl" and load frontend/rtl.css.

Gutenberg controls are missing

Confirm that the slider editor is open and that admin/visual-editor/index.js loads without JavaScript errors. Clear browser and optimization caches. Slider title and main settings are also available in the editor metabox.

Send a support report

Include the plugin, WordPress, and PHP versions, exact reproduction steps, and the complete error text. Hide private content. Do not send passwords, cookies, database dumps, or visitor data.

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